An Essay on Phone Etiquette, Rumor Mill and Email.
In this e-learning module, you'll learn basic telephone etiquette skills including learning how manage the call from beginning to end including professionally greeting the caller, building rapport during the call, expressing empathy when needed, showing appreciation to the customer for calling and ending the call in a professional manner.The 5 Most Important Rules of Proper Telephone Etiquette With so much attention being placed on online communication, whether it’s via email and social media, it seems that conversing with your actual voice is a lost art.Essay content: My years of phone communication have taught me some tried and true rules of etiquette that should be used in all business situations. Your voice and speech habits are crucial elements in an effective telephone conversation.
But phone etiquette also matters for personal calls. With 55% of communication coming from body language, according to Strategic Government Resources, conveying the right tone with only your voice matters. For example, if you’re newly dating someone, you or the other person might want to talk on the phone on nights you don’t see each other.Here are some suggestions that can help you and your staff make the right impression on everyone who calls your organization: Answer Quickly: In general, it’s advisable to answer the phone by the time it rings three times. Greet Callers Courteously: You need to answer the phone courteously and.
Etiquette, like all other cultural behaviors, evolves to match the times. Without etiquette, members of society would show far too much impatience and disrespect for one another, which would lead to insults, dishonesty, cheating, road rage, fist fights, and a rash of other unfortunate incidents.
